What is your return policy?
Goods purchased from onu.is can be returned for a full refund or exchange within 30 days of the delivery date. Returned items must be in original condition to qualify as returnable. Returns will be processed within 1-5 business days of receipt and refunds will be made in the form of the original payment excluding shipping fees.
How do I make a return or exchange?
To make a return or exchange please follow these steps:
1. Contact us at firstname.lastname@example.org with your order number, reason for return and image of defect (if applicable).
2. An ONU representative will provide a RMA number, you will be responsible for return shipping.
3. Once you have received a RMA number ship the package to the following address:
ATTN: ONU Returns
806 South Lucerne Blvd. Los Angeles, CA. 90005
Note: We will not honor returns that do not have an RMA number attached to them. If the item does not qualify as “returnable,” we will offer to ship the item back at standard postage rates. International customers are responsible for returning goods to us – we unfortunately cannot offer free return shipping at the moment.
How do I know if the item is returnable?
A returnable item must be in its original packaging and the product(s) are in the same condition as when you received them. Meaning they have been unwashed and clean. However, if an item was damaged in transit or through proper care please contact us at email@example.com and we will work with you on finding a solution.